Improve relationships and dynamics within your team to strengthen your business. Conflict causes lost operational efficiency. Having trained conflict resolution practitioners in your teams will reduce conflict and increase profitability as well as improving morale.
Practical help for supporting customers, colleagues and external partners. Mediation skills can be used both formally and informally. Many businesses now build mediation into their policies and procedures to streamline processes in order to focus on profitability.
Improve your personal and business relationships. Gain the skills to handle and resolve difficult conversations. We all encounter conflict at home, at work and at play. Learn how to deal with potentially inflammatory situations in a non-judgmental way.
Better managers mean more productive staff, happier customers and better partnerships. Mediation should be mandatory for all managers. Learn how to listen, to better understand and resolve conflict situations.
The course was of a very high standard and the delivery and mentoring was excellent.Vital Ruwala
The standard was excellent, the enthusiasm of Judith and Susie is infectious and I don't know how they fitted in all of the content.Debra Wallis
Lots of content, well explained, well delivered. Lovely venue!Helen Waters
Life changing for me - a brilliant five daysWriter and broadcaster
Thoroughly enjoyed the whole week and exceeded all my expectations.Roberta Mason
All LSM staff and tutors are first rate.Don Waterworth
I had a brilliant week, tiring at times but worth it.Lynne Hunt
The course was fantastic, a great learning experience and the fact that something so intense was so enjoyable is down to Judith, Tessa, Kelly and Steve.Head of Business Development
Ireland's Mediation Act In honour of St Patrick’s day this month, we have turned the...
The faculty are out in Brussels this week, with time for the odd Belgian beer in the Grand Place....