IN HOUSE TRAINING FOR YOUR ORGANISATION
IMPROVE THE EFFICIENCY OF YOUR ORGANISATION
Training key staff as either mediators, or in the basics of conflict resolution and conflict prevention skills will result in early resolution of conflict in the workplace. This will lead to valuable savings in loss of operational time, which equate to savings in profit. Reducing office friction increases job satisfaction for all employees
A smooth running operation is a happy organisation. Needless inter personal conflicts not only cost your organisation valuable time and money as discussed above but also harm your employees working environment. By having a few well placed employees with the correct mediation experience to deal with employee conflicts you can ensure your workplace is happy one.
REDUCE YOUR HR COSTS
When disciplinary procedures are unavoidable make sure that the staff dealing with the issue have the correct experience for a more successful outcome. The HR departments of many companies are now using Mediation to deal effectively with workplace and employment disputes, saving time, money and endless hours of management time. Employees with a grievance can help to create solutions which they own and which are durable. Mediation can be applied in appropriate disciplinary cases, retaining staff with knowledge and skills in the business, saving recruitment and retraining costs. If Mediation is used effectively it can shorten the length of disputes and allow companies to focus on their core business and avoid potential additional legal costs. HR time and lost operational time is dramatically reduced. Mediation is fast, effective, confidential and cost effective.
USE OF TRAINED MEDIATORS IS INCREASING ACROSS THE UK
Mediation is being used on a regular basis in all forms of business, including construction, property, insurance, business to business disputes and it is being used by local councils throughout the UK to name but a few.
TRAINING TAILORED TO YOUR BUSINESS OBJECTIVES
Training can be tailored to your specific needs to ensure it is as relevant as possible. We are able to prepare a course that meets your specific requirements and which may be based on anonymised case studies from your organisation. LSM provides training courses in communication skills, conflict prevention and conflict resolution skills. Our courses are highly practical and relevant to the types of conflict that frequently occur in many organisations.
We offer a range of standard courses from one day to 5 days. Our standard courses may be delivered flexibly, or compressed, at your premises to meet your time frames and staff availability. We can work over the weekends if required.
ORGANISATIONS WE HAVE WORKED WITH
We have delivered in-house training for a wide range of public and private sector organisations as well as international organisations. These include NHS Trusts, Ombudsmen, airlines, engineering companies, car manufacturers, the Judiciary in the UK and overseas, social workers, police and crime commissioners, and european parliamentary groups.
BENEFITS TO YOUR ORGANISATION
Imagine converting the time spent in conflict situations into profit whiclst also improving staff morale and skills! The average employee spends 2.1 hours a week dealing with a conflict situation. Managers and HR professionals will generally spend in excess of this time.
STANDARD COURSES FREQUENTLY DELIVERED IN HOUSE
5 day acredited mediator training
3 day Non-accredited mediator training (not for mediation to the public at large)
1 day Introduction to Mediation for HR and Line Managers
1 day Conflict Resolution Skills for Managers
1 day Handling Difficult Conversations
1 day Effective Communication Skills
CONTACT US TO DISCUSS YOUR NEEDS
Call is on 0207 583 0444 or email John Harvey on email@example.com for more information.