Privacy Policy

London School of Mediation Limited

Privacy Policy



This privacy policy sets out how we use and protect any information that you give London School of Mediation Ltd (LSM) when you use this website or book a course with us.

We are committed to ensuring that your privacy is protected.  Any information we ask you to provide will only be used in accordance with this policy.

We have a legal obligation to notify you of the data that we obtain, hold and use on you and the purpose for which we hold that data. We may only disclose the data held with your consent. We must keep the data we hold safe and secure and respect your privacy. You have a right to access the data we hold. Our Data Protection Officer Michelle Baines is accountable for any breaches of these principles.


We collect only the data required for the purpose of booking delegates on to courses run by LSM.  The processing of this data is necessary in order to perform our contractual obligations with you. The data is also used for internal record keeping.  The email address used at the time of booking will be used for forward joining instructions and any correspondence relating to the course.

You will be asked to give feedback at the completion of the course.  Once reviewed and actioned, this is destroyed.  If you consent to share your details for testimonial purposes, your name and email will be passed to our website host, who wil send a request for independant feedback electronically.  If you consent to this, the feedback will be made public on LSM's website.

We may periodically send promotional emails with new courses, products, special offers, observational opportunities or other information relating to LSM using the email address which you have provided.  We will only email you if you have subscribed to our email list.  You have the option to unsubscribe at any time by emailing

We keep attendance sheets and completion of training records for a period of up to 5 years in order that we can verify attendance at and successful completion of the course.


We collect certain data when you make a booking with us either via our website or manually via our administrative office where online booking is not possible.

We collect some or all of the following data:

Names, addresses, job title, employer, telephone numbers, email addresses, payment details, dates of attendance and results on completion of the course.


Our Director of administration, the Directors, Consultants and faculty of LSM may have access to the data. Our webhost Morph may also have access.


Data is stored both in paper format and electronic format. Paper files are kept at our secure office and are destroyed 5 years after completion of the course.  Electronic data is stored on secure servers within the UK. We have systems and procedures in place to keep your data secure once we receive it.


We will not share, sell, distribute or lease your personal information to third parties unless we have your express permission to do so or are required by law.


You can find out what information we hold on you and ask us for a copy. Any request must be made in writing and will be actioned within 30 days of receipt.

You can unsubscribe from our email mailing list or change your communication preferences at any time by emailing


Our website may contain other links to other websites of interest.  While we take all reasonable precautions to make sure that other organisations we link with have good security practices, we are not responsible for the privacy practices of those organisations whose website may be linked to the LSM website.


By booking a course, you consent to the collection and use of your personal information by us, provided it is used as set out in this notice.


A cookie is a small file which ask permission to be placed on your computer's hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used.  This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.  We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.  A cookie  in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.


The Data Protection Officer will review this policy annually.  This policy is effective from 1 May 2018.