Employees spend on average more than 2 hours a week dealing with conflict situations. Managers, Employee Relations and HR professionals will generally spend in excess of this time. Imagine converting the time spent in conflict into profit, whilst also improving staff morale and skills!
Training key staff in the basics of conflict prevention and conflict management skills results in early resolution of conflict in the workplace. This leads to valuable savings in lost operational time. Reducing office friction increases morale and job satisfaction for all employees.
HR departments are now using Mediation to effectively deal with workplace and employment disputes, saving time, money, and management time. If mediation is used effectively it can shorten the length of disputes and allow organisations to focus on their core business. Mediation is fast, effective, confidential and cost efficient.
We can prepare a course that meets your specific needs. Our courses are highly practical and relevant to the types of conflict that occur in many organisations.
Our standard courses may be delivered flexibly, or compressed to meet your time frames and staff availability. We can work over the weekend if required.
Our three day Certificate in Workplace and Employment Mediation Skills can be delivered in house either during one week or over a period of weeks. There is the option to go on to become an accredited mediator after successful completion of the certificate.
We have delivered in-house training for a wide range of public and private sector organisations as well as international organisations. These include NHS Trusts, airlines, engineering companies, car manufacturers, the Judiciary in the UK and overseas, social workers, police and crime commissioners, ombudsmen and european parliamentary groups.
5 day accredited mediator training
3 day Certificate in Workplace and Employment Mediation Skills (This course is not for those providing mediation to the public at large)
2 day mediation skills training
1 day Introduction to Mediation for HR business partners, Employee Relations and Line Managers
1 day Mediation Skills for Managers
1 day Handling Difficult Conversations
1 day Effective Communication Skills
Bespoke courses to meet speific requirements.
Mediation is being used on a regular basis in all forms of business, including construction, property, insurance, business to business disputes and it is being used by local councils throughout the UK to name but a few.