Workplace & Employment Mediation London - 5 December 2024

Workplace and Employment Mediation

This 8 hour course is designed for qualified civil and commercial mediators who wish to acquire the additional skills needed for the challenges of modern workplace and employment mediation.  The course will provide the theory and process knowledge that is essential to those who wish to practice in this area.

The course provides 6 hours of mediation CPD and attendees will be qualified to practice as workplace mediators.

Workplace and Employment Mediation Course

London -  5 December 2024 0815 Registration-Start 0830-1730

This 8 hour workplace conversion course also provides 8 hours of mediation CPD 

The London School of Mediation presents a one day workshop for qualified civil and commercial mediators who wish to acquire the specialist skills needed for the challenges of modern workplace and employment mediation. Led by experts in the field, the course will provide the theory and practical knowledge that is essential to those who wish to practice in this area.

Course leaders: Susie Zaffran FCIPD and Hilary Griffin 

The day includes a mix of theory, discussion & practice.

Attendance leads to the award of the LSM Workplace and Employment Certificate.

The course also carries six hours of mediation and professional CPD points.

Programme

0845  Registration & Coffee
0900  Welcome & Introductions
0905  Session 1 – Introduction to conflict in the workplace
0905  Recap of mediation
0915  The changing workplace
0925  How people respond to change
0935  Causes of conflict
0950  Manager’s role in diffusing conflict and difficult conversations
1005  Tribunal statistics
1015  Role Play Introduction – Discussion of the facts of developing case
1035  Summary of key learning points
1045  Coffee
1100  Session 2 – Mediation in practice
1100  Facilitative vs Transformative
1115  Benefits of mediation in early stages of conflict
1125  When is the best time to mediate?
1135  Agreement to Mediate
1145  Pre-meetings, admin process and 1:1s
1210  Role Play – Pre-meetings (all delegates are the mediator)
1300  Lunch
1345  Session 3 – 2 sides of the same coin
1345  Transferable skills – people management and mediation
1355  The Grievance Process
1405  Asking Qs – probing, open, closed
1415  Role Play – The mediation day
1500  Settlement Agreement
1510  What is a successful mediation?
1525  Authority in the room
1545  Summary of key learning points
1600  Tea
1615  Session 4 - Employment Mediation
1615  Workplace vs Civil Mediation
1625  Tribunals – the process
1640  Conciliation vs Mediation
1645  Workplace to Employment
1655  Lawyers/personalities in the room and their impact
1715  Role play – Alternative ending
1800  CBA
1815  Consolidation and close

Places are limited so please book now to secure your place.