This 8 hour course is designed for qualified civil and commercial mediators who wish to acquire the additional skills needed for the challenges of modern workplace and employment mediation. The course will provide the theory and process knowledge that is essential to those who wish to practice in this area.
The course provides 6 hours of mediation CPD and attendees will be qualified to practice as workplace mediators.
Workplace and Employment Mediation Course
This 8 hour workplace conversion course also provides 8 hours of mediation CPD
The London School of Mediation presents a one day workshop for qualified civil and commercial mediators who wish to acquire the specialist skills needed for the challenges of modern workplace and employment mediation. Led by experts in the field, the course will provide the theory and practical knowledge that is essential to those who wish to practice in this area.
Course leaders: Susie Zaffran FCIPD and Hilary Griffin
The day includes a mix of theory, discussion & practice.
Attendance leads to the award of the LSM Workplace and Employment Certificate.
The course also carries six hours of mediation and professional CPD points.
0845 Registration & Coffee
0900 Welcome & Introductions
0905 Session 1 – Introduction to conflict in the workplace
0905 Recap of mediation
0915 The changing workplace
0925 How people respond to change
0935 Causes of conflict
0950 Manager’s role in diffusing conflict and difficult conversations
1005 Tribunal statistics
1015 Role Play Introduction – Discussion of the facts of developing case
1035 Summary of key learning points
1100 Session 2 – Mediation in practice
1100 Facilitative vs Transformative
1115 Benefits of mediation in early stages of conflict
1125 When is the best time to mediate?
1135 Agreement to Mediate
1145 Pre-meetings, admin process and 1:1s
1210 Role Play – Pre-meetings (all delegates are the mediator)
1345 Session 3 – 2 sides of the same coin
1345 Transferable skills – people management and mediation
1355 The Grievance Process
1405 Asking Qs – probing, open, closed
1415 Role Play – The mediation day
1500 Settlement Agreement
1510 What is a successful mediation?
1525 Authority in the room
1545 Summary of key learning points
1615 Session 4 - Employment Mediation
1615 Workplace vs Civil Mediation
1625 Tribunals – the process
1640 Conciliation vs Mediation
1645 Workplace to Employment
1655 Lawyers/personalities in the room and their impact
1715 Role play – Alternative ending
1815 Consolidation and close
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