"Our senior team weren't sure what to expect from mediation, so we were extremely satisfied with the positive outcomes, which are ongoing. We would certainly recommend Steve as a skilled mediator; he has a calming approach that diffuses tense situations."
Steve is a professionally qualified accountant (FCMA, CGMA), and for over thirty years worked in senior management roles in both public and private sectors. He received his mediation qualification in 2011, after completing a course with the London School of Mediation, and is a member of the Civil Mediation Council. Steve endorses the teaching of mediation skills in HE and FE institutions, and has judged young mediator competitions at universities in the UK and USA. Being a skilled ‘active listener’ enables Steve to get to the heart of any dispute. He quickly gains the trust of his participants through his amiable and calm demeanor, and candid dialogue. Steve has conducted mediations around the following areas:
"Just thought I’d drop you a line to say thank you. Don't know how you did it, and don’t need to know, but it's amazing the difference. They sat and had a coffee together this morning. OMG. Even Jxxx in the office was shocked at how ‘loved up’ they are now! So thank you Steve, much appreciated." March 2017