This 3 day course is highly practical, intense and fun. It will provide delegates with the confidence and skills to mediate a wide range of workplace and employment disputes. This course can also be delivered in-house were there are a minimum of 10 delegates.
There is an option to covert the Certificate into the fully accredited civil/commercial mediator qualification. The conversion course is 3 days in duration.
There is hidden conflict in every organisation. When conflict is left unmanaged, or poorly managed, the conflict can escalate resulting in increased costs, lost operational time and lowered morale. Mediation is recognised as the most effective method of addressing and resolving conflict in the workplace, reducing costs, stress and tribunal claims.
Delegates will engage in a range of practical skills, including active listening exercises and the first mediation. We introduce mediation theory and basic mediation skills and demonstrate a workplace mediation.
Building on the basic mediation skills through theory and practice, we cover threats to the mediation process and strategies and techniques to deal with them.
The impact of emotion and emotional engagement is explored through theory and practice. All delegates will have had the opprotunuty to practice their skills through role play, supported by an experienced workplace mediator through one to one coaching. Delegates will see their skills polished as they gain the confidence to engage in difficult conversations, highly charged conflict situations and workplace disputes.
The course is aimed at HR business partners, employee relations representatives, directors, people managers, in-house lawyers, key staff, complaints handlers and customer service representatives.
The role plays include allegations of unfair treatment, unfair dismissal, bullying and harassment, discrimination, equality and diversity, health and safety, conduct and performance issues, unwanted attention and situations that have led to a breakdown of trust.
|4 - 6 Jun 2019||London TBC||3 Spaces Left||Book Now|
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