Mastering Online Mediation

This one day in person course will equip accredited mediators with the knowledge required to set up and run an online mediation. Delegates are required to bring a laptop to use during the training.

Mastering Online Mediation

This course covers the challenges posed by online mediation and covers the theory and practical exercises in order to equip you to set up and manage an online mediation with confidence.

You will need to bring a laptop with you with Zoom downloaded.

COURSE PROGRAMME

0930  Registration and introductions
0945  Experience of online mediation
1000  Pros, cons and challenges
1010 Instruction, platform and mediation email with online meeting link
1020 Administration and documents
1030  Before the day - preparation
1045 Practical exercise 1
1100   Coffee
1115  On the day - admitting participants safely, observers, non-parties, useful system functions and connectivity issues
1145 Practical exercise 2
1215  Effective joint open sessions - preparation and flexibility
1230 Lunch
1330 Confidentiality - moving and communicating between breakout rooms
1345  Breakout rooms for private sessions
1400  Practical exercise 3
1430 Offers - methods for safe and accurate transmission
1500  Settlement agreements
1515 Tea
1530 Engagement, rapport building and body language

1600 Setting up Teams mediation with breakout rooms

1645  Consolidation and questions
1700  Close