Mastering Online Mediation

This one day in person course will equip accredited mediators with the knowledge required to set up and run an online mediation. Delegates are required to bring a laptop to use during the training.

Mastering Online Mediation

This course covers the challenges posed by online mediation and covers the theory and practical exercises in order to equip you to set up and manage an online mediation with confidence.

You will need to bring a laptop with you with Zoom downloaded.

COURSE PROGRAMME

0930  Registration and introductions
0945  Experience of online mediation
1000  Pros, cons and challenges
1010  Instruction, platform and mediation email with online meeting link
1020  Administration and documents
1030  Before the day - preparation
1045  Practical exercise 1
1100  Coffee
1115  On the day - admitting participants safely, observers, non-parties, useful system functions and connectivity issues
1145  Practical exercise 2
1215  Effective joint open sessions - preparation and flexibility
1230  Lunch
1330  Confidentiality - moving and communicating between breakout rooms
1345  Breakout rooms for private sessions
1400  Practical exercise 3
1430  Offers - methods for safe and accurate transmission
1500  Settlement agreements
1515  Tea
1530  Engagement, rapport building and body language
1600  Setting up Teams mediation with breakout rooms
1645  Consolidation and questions
1700  Close