PURPOSE OF THE COURSE
This one day interactive one day course is designed for HR professionals, people managers, key staff and business owners who want to obtain an insight into workplace mediation. The course will cover the theory of workplace mediation and apply this practically through role play to situations in the workplace which can cause conflict.
When conflict is left unmanaged or poorly managed, the cost can escalate quickly. Mediation (whether formal, informal or "first aid") is recognised as the most effective method of addressing conflict in the workplace, thereby reducing costs, stress and tribunal claims.
The average employee spends 2 hours a week on workplace confict. This means that for an organisation with 100 staff on an average salaray of £25,000 per annum, the cost to the business each year is £150,000! Imagine tapping into that figure to improve the business bottom line, whilst improving staff communication and morale.
AIMS AND OBJECIVES
To provide delegates with an insight into the process of mediation, the causes of workplace conflict, what mediation looks like in practice, and how and when it can be used to resolve workplace disputes.
At the end of the course delegates should be able to:
- Confidently describe a mediation process
- Be able to identify when mediation could be used in the context of a workplace dispute
- Understand the skills involved in effective mediation
- Know how to select, instruct and use a mediator
- be able to demonstrate active listening through non-judgmental dialogue
This course will be led by Judith Kelbie FCIArb.
All materials, refreshments and lunch will be provided.
|4 Jun 2019||London CIArb||Book Now|
Book now to guarantee your spot.